To which countries do you ship?

Important: Unfortunately, orders to Ukraine have been suspended due to the country’s current situation.

Nowadays, we deliver to the following countries: European Union, UK, US, Canada, Australia, New Zeland. ...

Clicking here to read about shipping methods and delivery price and time.

Your order will be dispatched 24 business hours after receiving your order’s confirmation email.

Note: we do not send to post office boxes.


Is it safe to use my credit card on the website?

Yes, all payments are processed through PayPal or Stripe, two
international online payment management operators that offer complete
guarantees to ensure that transactions are carried out securely.


I already placed my order. What now?

Congratulations! Your order is on your way!
Now, you’ll receive an email confirming your order and another when it ships, together with a tracking link so you can check its status.


Can I exchange or return an engraved/personalised item?

Personalized items are engraved especially for you and cannot be exchanged or returned/refunded, unless the item is defective.


Can I change my order once it has been placed?

We prepare orders quickly, and so we cannot guarantee that your request will be processed in time to make the change. However, please get in touch with our customer service team here, who will do their best to accommodate your request.


What payment methods can I use to place my order?

We accept the following payment methods: Credit card and PayPal.

We accept the following credit cards: Visa, Visa Electron, MasterCard, American Express and other international credit cards.

We also offer the Split-it service for countries within the EU, which allows you to buy and pay in instalments with ease. We offer up to five monthly payments.


Why can’t I place my order or complete the check-out process?

1- Make sure to remove any special characters such as / ( & € * . or # from the shipping/billing address. You will also need to check that you have filled in all mandatory check-out fields.

2- It may be possible that a product in your basket is no longer available. Refresh the page. If a message appears indicating that one of the products is no longer in stock, you can delete this by clicking ‘X’ on the product. If you’d like, you can be notified when the product comes back into stock. To do so, you’ll need to visit the item’s page and enter your email address in the “inform me when this comes back in stock” section.

3- If you are placing your order from a mobile phone, try from another mobile or from a computer.

4- Try deleting cookies and clearing the cache. If this does not work, try changing browser.

5- It may be the case that we do not deliver our jewelry to your selected country. If so, a notification window should appear. We recommend updating your delivery address.

6- Your payment may have been rejected by your bank. You should get in touch with your bank to find out if this is the case. They will also be able to help you to unblock your credit/debit card or other payment method (e.g. PayPal).

If none of these suggestions resolves the issue, please get in touch
with our customer service team via the following form.